Over 140 members of staff plus associates have had to be trained. The present day nature of the role of Housing Associations is such that Diversity Awareness in delivering services to customers is of central importance. Both customers and staff come from diverse backgrounds, having a diversity of needs, unique to each. A ‘one size fits all’ approach will not do.
Housing Associations provide services to some of the most vulnerable sections of the community. Housing Association households contain higher than average proportions of people who experience discrimination and other social disadvantages. It is possible that discrimination in the housing or job market may be one of the reasons why they need Housing Association accommodation.
If you work for a Housing Association and are looking for in house training from a well established professional training company take a look at our 18th April Press Release at http://www.jml-training.com/Diversity_Awareness_training%20_PR_04_10.htm
We look forward to hearing from you.