Monday, 21 January 2013

Ten Reasons to Train Your Staff

I received the latest edition of "The Estate Agent" in this morning's post. Our postman had braved the thick snow to deliver  the January / February edition of the National association of State Agents magazine that is entitled "The Education issue".

In today's market training is vitally important for those involved in the estate and letting agency business as any business being run in the UK.

Flicking through the magazine an article "Committed to training" caught my eye. It said that "with staff being shed and costs being slashed across the board many estate agents have stopped spending altogether on essentials like training".

This will often be the case, do I need to train my staff to make them more productive? Should I cut my advertising budget is another question many companies must ask themselves?. If you don't advertise you will not be found, if you don't train your staff when they are taking on properties, selling them on behalf of clients they will probably not be as good as those of the trained competitor.

On another page of the supplement there is a headline "Top 10 reasons to train your staff" So what does the "Estate Agent" define as these top ten reasons?

  1. Increase productivity
  2. Reduce employer turnover
  3. Decrease need for supervision
  4. Increase ability to incorporate new technologies
  5. Increase safety to decrease work related injury or illness
  6. Maintain employee qualifications
  7. Help employers meet new responsibilities
  8. Increase job satisfaction, morale and motivation among employees
  9. Enhance company image
  10. Enhance risk management, e.g. training about sexual harassment, diversity training.

At jml Training and Consultancy we have been featuring these "10 reasons" for years. We don't run open courses, but "in house" training courses for companies in the private sector and in the public sector designed specifically for the individual client.As we have been saying for the past five years " There has never been a better time to invest in your organisation's future than investing in training now"   Find out more at   

Philip Suter FNAEA, MARLA is the Marketing Director for jml Training. He is a member of the National Association of Estate Agents and The Association of Residential Letting Agents 

Thursday, 17 January 2013

jml Training and Consultancy offers some exciting developments for your organization in 2013

January 2013A very Happy New Year to you from  jml Training & Consultancy.

We have been preparing for the year ahead and want to let you know about some of our exciting developments for 2013.

We know from feedback that participants have highly valued the reflective and experiential aspects of our learning and development programmes, as well as the enabling approach of the facilitators that increased self-awareness and built participants’ confidence to put new skills in to practice.

We have reviewed core aspects of our in-house programmes and have identified opportunities to continue to develop our range of experiential and skills based learning to improve personal effectiveness and in turn organisational performance and productivity.

Highlighted below are a number of Leadership Development workshops/interventions that we would like to recommend to you for 2013:  

  •       Developing the Thoughtful Leader – building relationships, trust and engagement using emotional intelligence
  •       The Art of Communication – inspiring and motivating high performance
  •    Understanding Your Organisational Culture – helping or hindering effective leadership and performance
  •       Leading Empowerment – growing leadership at all levels to increase agility and effectiveness
  •  The Art of Teamwork – tapping the benefits of collaboration within and between teams
  • Building Sustainable Change – recognising why change fails and how to lead and engage people with on-going change and innovation. 

We would be delighted to talk to you about your organisation’s development requirements and to explore how components of these workshops could be developed in line with those needs.

We will continue to create a learning environment that is both pragmatic and reflective and ensure that all programmes of learning and development are bespoke and respond to the specific requirements of each organisation with whom we work.

For further information about the range of services we provide please do have a look at our website or call us on 01494 488787. If you know of anyone who might be interested in hearing about our services, please do forward our details. We very much look forward to hearing from you . Gráinne Suter Director jml Training and Consultancy

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