Developing an Assertive Behaviour Style - More than 70% of problems in organisations have little to do with strategic planning or finance, but with poor interpersonal communication.
When people fail to understand how they and others behave and fail to recognise the impact of their actions on others the potential for misunderstanding and conflict to develop rapidly increases. Poor communication can have a dramatic impact on the effectiveness of an organisation and reduce its potential to achieve its objectives.
Dealing with Difficult People - Difficult people exist in all walks of life; they can be people with behaviour or attitude problems, time wasters or people who do not like change. It is useful to learn a few techniques to help you manage them with confidence.
But we also need to reflect on self. Do you regularly experience difficulty with the same type of person or actions? Do you recognise that you have hot buttons that are easily pushed? You are not alone. We all do, the key is to acknowledge them as bear traps and learn to manage them.
Developing Effective Communication Skills - More than 70% of problems in organisations have little to do with strategic planning or finance, but rather with poor interpersonal communication.
When people fail to understand how they and others behave and fail to recognise the impact of their actions on others the potential for misunderstanding and conflict to develop rapidly increases.
This programme is designed to provide an opportunity for people to reflect on their communication style, the impact this has on work relationships and to explore a range of techniques to improve their effectiveness.
Developing Confident Presentation Skills - Effective presentation skills are now recognised as vital for success. Good presentations are expected at all levels in organisations, so it is very important to be able to communicate thoughts and ideas effectively. For individuals, career enhancement can be supported by the development of a professional presentation style.
This half day course will identify what already works for you as a presenter and build on this to improve the quality of your communication. It will enhance your presentation skills and contribute to your professional development as you experiment and learn in a supportive environment. It will provide you with simple ‘easy to practice’ techniques that will enhance your presentations and help you to deliver with confidence and to enjoy it.
Working in a Strategic Environment - The ability to think strategically and involve teams in the process is now seen as a key competency for leaders and managers. This course provides the tools to explore the strategic direction of your organisation what it is, what it does and why and to use strategic thinking to move beyond reacting to day-to- day events. It takes you through the strategic planning process using a range of tools and techniques.
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